General Conditions of Sale

Visual Lab Agency

• Status: Self-employed

• SIRET: 750 646 994

• Address: 24 rue des Aigues Marines, 31650 Saint-Orens de Gameville

• Contact: hello@visuallabagency.com

Visual Lab Agency offers visual and creative services , divided into four areas:

🔹 Signature Offer : Studio shooting and creation of poetic visuals in a vibrant atmosphere. Each service includes artistic direction, professional retouching, and delivery of ready-to-use photos.

🔹 Visual Identity Pack : creation of a turnkey graphic universe including mood board, color palette, typography, creative guidelines, biography optimized for your social networks and, depending on the chosen formula, Canva templates (posts, carousels, stories).

🔹 Restoration Workshop : restoration of old or damaged photographs, aimed at improving the quality of the image while preserving its authenticity (color correction, removal of scratches, stains and creases, slight sharpness adjustment, etc.). No change of scenery, nor addition or deletion of people or elements is carried out in this context.

🔹 Creative Workshop : artistic retouching and augmented visual creations (textures, overlays, original compositions) to give a poetic or contemporary dimension to images.

• The prices displayed on the site are firm and final.
  

• Prices are indicated in euros and do not include VAT (VAT not applicable – article 293B of the CGI, micro-enterprise regime).
  

• The Signature Offer and Visual Identity Pack services are subject to a personalized quote according to the client's needs (number of visuals, options chosen, complexity of the project).

• Workshop prices (Restoration and Creative) are indicated in euros and vary depending on the package chosen . The final price is communicated to the customer before validation of the order.

Payments are secure and can be made by:

• Stripe (bank cards)

• PayPal

• For the Restoration Workshop and Creative Workshop services, full payment is required before work begins. No order will be processed until payment has been validated.

• For the Signature Offer and Visual Identity Pack services, a deposit may be requested when validating the quote. The balance is required before delivery of the visuals.

• Visual Lab Agency 's services are delivered exclusively in digital form. No physical delivery is made.

• Personalized photo editing services (Restoration Workshop and Creative Workshop) are delivered by email, in JPEG or PNG format. Delivery times are specified at the time of ordering and may vary depending on the complexity of the request.

• The Signature Offer and Visual Identity Pack services are delivered in the form of photo galleries or elegant PDF documents (including mood boards, palettes, typographies, guidelines, and templates, if applicable). The delivery method and timeframe are specified in the quote or during the initial exchange with the client.

• In case of technical issues, the client can contact hello@visuallabagency.com for assistance.

The services offered by Visual Lab Agency are exclusively creative and digital services (Signature Offer, Visual Identity Pack, Restoration Workshop, Creative Workshop).

In accordance with article L221-28 of the Consumer Code , the right of withdrawal does not apply once the service has begun, the customer expressly acknowledging that the service is personalized and non-refundable.

• For personalized photo editing services (Restoration Workshop and Creative Workshop), no refunds or exchanges are possible once the work has begun, since it is based on the images provided by the client.

• For the Signature Offer and Visual Identity Pack services, no refund is possible after validation of the quote and start of creation (shooting, preparation, moodboard, etc.).

The customer is responsible for backing up their files once delivered. Any modification, resale or redistribution of the delivered files is prohibited and subject to the intellectual property rules detailed in these T&Cs.

In accordance with article L221-28 of the Consumer Code , the right of withdrawal does not apply to personalized creative and digital services.

By validating his order, the customer expressly waives his right of withdrawal from the start of the execution of the service.

• No refunds or returns will be accepted, except in the event of a proven technical problem attributable to Visual Lab Agency.

• For personalized photo editing services (Restoration Workshop and Creative Workshop), this waiver applies from the start of processing of the images provided by the client.

• For the Signature Offer and Visual Identity Pack services, this waiver applies from the launch of the project (brief, preparation, creation of the moodboard or start of the shooting).

• Visual Lab Agency cannot be held responsible for technical incompatibilities linked to the computer equipment, software or platforms used by the client to exploit the visuals and documents delivered.

• It is the client's responsibility to check that they have the necessary tools and technical prerequisites (internet connection, suitable software, access to Canva, etc.) to use the deliverables (photos, moodboards, templates, digital files).

• For photo retouching services (Restoration Workshop and Creative Workshop), the client is responsible for providing source files of the best possible quality to enable the work to be completed. Visual Lab Agency cannot be held responsible for technical or creative limitations resulting from damaged, too small, or insufficiently high-quality files.

All creations produced by Visual Lab Agency (photographs, moodboards, color palettes, typography, templates, retouching, creative visuals) are protected by copyright.

Any reproduction , modification , distribution or resale without written authorization from Visual Lab Agency is strictly prohibited.

• The Signature Offer and Visual Identity Pack services give the client limited professional usage rights for their own communications (website, social media, brand printed materials). These creations cannot be resold, shared, or used by a third party.

• The retouches resulting from the Restoration Workshop and the Creative Workshop remain the intellectual property of Visual Lab Agency. They are intended for the client's personal or limited professional use, unless specifically agreed in writing for expanded or commercial use.

Visual Lab Agency reserves the right to present certain creations as portfolio examples , unless expressly refused by the client notified in writing before the service.

The personal data collected by Visual Lab Agency (surname, first name, email address, project information) are used solely for the management of service requests, quotes and deliveries.

They will never be shared with third parties without the customer's prior consent, except where legally required.

For more information, the customer is invited to consult the Privacy Policy available on the site.

• These General Conditions of Sale are governed by French law.

• In the event of a dispute, the parties undertake to seek an amicable solution as a priority.

• In the absence of an agreement, the competent court will be that of the self-employed person's domicile, unless there are mandatory legal provisions to the contrary.